Classpass Review: Is It Legit & How Does It Work?

Classpass Review

Do you want to maintain a healthy lifestyle and you are thinking of using Classpass but don’t know much about it? You don’t need to worry because this article will give you a Classpass review and everything you need to know about it.

Maintaining a healthy lifestyle can be challenging, especially when juggling work, family, and social commitments. 

However, with the rise of fitness subscription services like Classpass, staying active has become more accessible and convenient than ever before. 

Classpass is a popular fitness platform that allows users to access a wide range of boutique fitness studios and gyms with just a single membership. 

But is Classpass legit? How does it work? In this comprehensive Classpass review, we’ll dive deep into the platform’s features, pricing, pros and cons, and user experiences to help you determine if it’s the right fit for your fitness journey.

Classpass Review: What is Classpass?

Classpass is a subscription-based fitness service that provides its members with access to thousands of fitness classes and gyms across multiple cities worldwide. 

Classpass Review: Is It Legit & How Does It Work?

Founded in 2013, Classpass has quickly become a game-changer in the fitness industry, offering a convenient and cost-effective way to explore different workout routines without being tied down to a single gym or studio.

How Beneficial is Classpass?

One of the primary benefits of Classpass is its flexibility. 

With a Classpass membership, you can try out a variety of workout classes, from yoga and Pilates to cycling and strength training, without committing to a long-term membership at a single studio. 

This allows you to discover new workout routines, stay motivated, and avoid the monotony that often comes with a traditional gym membership.

Features of Classpass

Classpass offers several features that make it stand out from other fitness subscription services:

1. Extensive Studio Network

With over 30,000 partner studios and gyms across 30 countries, Classpass provides its members with an extensive selection of workout options, ensuring that you can always find a class or gym that fits your schedule and preferences.

2. Variety of Workout Classes

From high-intensity interval training (HIIT) to barre, dance, and martial arts, Classpass offers a diverse range of workout classes to cater to different fitness levels and interests.

3. Mobile App

The Classpass app allows users to easily search for nearby studios, book classes, and manage their schedule on the go.

4. Credits System

Classpass operates on a credits system, where members are allotted a certain number of credits each month, which can be redeemed for classes at participating studios.

Classpass Review: How Does Classpass Work?

Using Classpass is straightforward and user-friendly. Here’s how it works:

1. Sign Up: Create an account on the Classpass website or mobile app and select your membership plan based on your location and desired number of credits.

2. Book Classes: Browse the available classes and studios in your area, and book a class using your monthly credits.

3. Check-In: When you arrive at the studio, simply check-in with the staff and present your Classpass barcode or QR code.

4. Enjoy Your Workout: Participate in the class you booked and experience a new fitness adventure.

Read More: Betterme Wall Pilates Review: Is It Legit & How Does It Work?

What Are The Pros And Cons Of Classpass?

Like any service, Classpass has its advantages and disadvantages. Here’s a breakdown of the pros and cons:


1. Variety: With access to thousands of studios and classes, Classpass offers an unparalleled level of variety, allowing you to explore new workouts and avoid exercise boredom.

2. Flexibility: Classpass allows you to attend classes at different studios and locations, making it convenient for those with busy schedules or frequent travelers.

3. Cost-Effective: Compared to purchasing individual class packages or memberships at multiple studios, Classpass can be a more cost-effective option, especially for those who enjoy trying different workouts.

4. No Long-Term Commitments: Unlike traditional gym memberships, Classpass doesn’t require long-term contracts, allowing you to pause or cancel your subscription as needed.


1. Limited Class Availability: Popular classes and peak times can fill up quickly, making it challenging to book desired classes.

2. Credit System: The credit system can be confusing for some users, and running out of credits before the end of the month can be frustrating.

3. Cancellation Fees: Canceling a class reservation within a certain time frame can result in fees or deducted credits.

4. Location Constraints: While Classpass is available in many cities, its studio network may be limited in certain areas, reducing the variety of options.

Classpass Cost: How Much Is Classpass?

ClassPass offers a variety of membership plans to fit different lifestyles and fitness goals. Here’s a breakdown of the monthly plans and their costs:

  • 8 credits for $19 per month
  • 13 credits for $29 per month
  • 28 credits for $59 per month
  • 38 credits for $79 per month
  • 80 credits for $159 per month
  • 100 credits for $199 per month
  • 125 credits for $249 per month

After the initial trial period, you’ll automatically enroll onto the 28 credits per month plan, but you can adjust your plan at any time. Credits can be used to book various fitness classes and experiences. If you have more specific questions or need further details, we recommend visiting the ClassPass website or contacting their customer service for the most current information.

Classpass Review on Trustpilot

ClassPass has received a range of reviews on Trustpilot. Here’s a summary of what customers are saying:

1. Overall Rating: ClassPass has 8,048 reviews with an overall rating of 1.3 out of 5 stars on Trustpilot, which is considered poor.

2. Positive Feedback: About 30% of the reviewers gave a 5-star rating, appreciating the variety of classes and flexibility offered by ClassPass.

3. Negative Feedback: However, 28% of the reviewers gave a 1-star rating, with common complaints about the user-unfriendly model, especially when trying to carry forward unused credits or cancel memberships. Issues with customer service and the app’s limitations were also mentioned 

4. Customer Service: Some users reported poor customer service experiences, stating that the service was unhelpful and policies were frustrating.

5. Booking Issues: There were complaints about being charged for credits even when unable to register for a class due to full bookings.

6. Cancellation Policy: The cancellation policy was criticized for lack of flexibility, particularly when unforeseen circumstances like traffic or personal health issues prevented attendance.


On Facebook, Classpass has a dedicated page with 416,000 likes and 414,000 followers. 

The page serves as a platform for Classpass to share updates, promotions, and engage with its community.


ClassPass reviews on Yelp show a mix of experiences from users. Here’s a summary of what some customers have shared:

1. Positive Experiences: Some users have given ClassPass high ratings, appreciating the variety of classes and the discovery of new studios through the service. They also mention the flexibility ClassPass offers in trying out different fitness classes.

2. Negative Experiences: However, there are also users who are not satisfied with the changes in the membership structure, feeling that it has become more limiting and less flexible than before. The new structure is mentioned to be a downgrade from the previously popular unlimited plan.

3. Cancellation Policy: Users have expressed frustration with the $20 fee for not canceling within 24 hours and limitations on class times available to members.

Judging from these reviews on Trustpilot, Facebook, and Yelp, Insightcritique has given Classpass a 1.5 out of 5 star rating.

Final Thoughts: So Is Classpass Legit?

Based on the information gathered from various sources, including user reviews and the company’s own website, Classpass is a legitimate and reputable fitness subscription service. 

While it has its pros and cons, Classpass offers a unique and convenient way for fitness enthusiasts to explore a variety of workout classes and studios without being tied down to a single gym membership.

However, it’s important to note that the overall experience with Classpass can vary depending on factors such as location, class availability, and individual preferences. 

Some users may find the credit system and booking challenges frustrating, while others may appreciate the flexibility and cost-effectiveness of the service.

Ultimately, whether or not Classpass is the right fit for you will depend on your fitness goals, budget, and lifestyle. 

It’s recommended to thoroughly research the available studio options and class offerings in your area before committing to a membership.

FAQs About Classpass Review

1. Can I cancel my Classpass membership anytime?

Yes, Classpass allows you to pause or cancel your membership at any time. However, there may be specific cancellation policies and fees involved, so it’s important to review the terms and conditions before making any changes.

2. How do the credits work?

Each fitness class requires a certain number of credits to book. More popular class times or premium studios tend to require more credits. Your credits replenish on the first of each month based on your subscription plan.

3. What types of classes are offered?

Classpass gives you access to a huge variety of fitness classes including yoga, strength training, cycling, pilates, barre, dance, boxing, and more. The selection varies by location.

4. Can I go to the same studio repeatedly?

While you can attend the same studio multiple times, Classpass does limit how frequently you can attend a single studio’s classes to prevent abuse.

5. Is there an app?

Yes, Classpass has easy-to-use mobile apps for iOS and Android to allow you to search for classes, book reservations, and manage your account on the go.

Disclaimer: This review is based on user experiences and factual information available at the time of writing. Prices and features may vary. Always check the app’s official website for the latest details.

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